A return authorization (RA) must be issued from Bauerfeind Sweden by contacting customer service at info@rehabshop.com.

Any return without a return authorization number will be refused. A time limit of 7 days from the date of purchase for returns applies for all consumer purchases. All returns must be in original packaging and received in new and resellable condition. Credits for returns are issued only to the original purchaser. Bauerfeind strongly recommends making the return / exchange directly at the Bauerfeind Office. Bauerfeind is not responsible for returned packages lost by any delivery service.