A return authorization (RA) must be issued from Bauerfeind Sweden by contacting customer service at order@rehabshop.com.

Any return without a return authorization number will be refused. A time limit of 14 days from the date of purchase for returns applies for all consumer purchases. All returns must be in original packaging and received in new and resellable condition. Credits for returns are issued only to the original purchaser after receipt and approval of the return. Returns must be sent by company mail and the buyer is responsible for the return cost. We do not collect packages from service points. Bauerfeind is not responsible for returned packages lost by any delivery service.

All returns must be sent to the following address:

Göran Sjödén Rehab Distribution AB
Bultgatan 17
44240 Kungälv
Sweden